Customer Success Manager

About Lejit

Lejit is an AI-native law firm with same-day turnaround, enabled by AI and lawyers. Lejit AI runs a law firm's entire client journey. Our all-in-one platform provides outcome-based, full-stack legal services across four areas:

• Tech for law firms
• Legal work for businesses
• AI-native law firm
• Tech for in-house teams

The Role

At Lejit, we need a Customer Success Manager to make sure every client gets fast, reliable outcomes after they sign, and keeps coming back.

What You Will Do

• Lead onboarding for new clients: setup, access, document intake and a clear first-week plan.
• Be the day-to-day contact for businesses, law firms and in-house teams, keeping every matter on track for same-day turnaround.
• Train client teams on the Lejit platform through live sessions, guides and short videos.
• Track usage, turnaround time and satisfaction, spot at-risk accounts early and fix issues fast.
• Turn client feedback into clear inputs for product and legal teams, and flag renewal and expansion opportunities to sales.

What We Need

• 2–5 years in customer success, account management or implementation for B2B software or professional services.
• Strong communication and a calm, structured approach to problem solving.
• Comfort with support and CRM tools and basic data handling.
• A law degree or experience in legal-tech, a law firm or an in-house team is a plus.